COVID-19 Information

These are challenging times and now, more than ever, the comfort, health and safety of our guests and employees is our primary concern. Harmonia Hotels’ Group extremely high standards of health and hygiene are all firmly in place at our hotels, and we remain alert to advice, from health experts and government authorities, adapting our best practices accordingly.

As and when your thirst for adventure and new experiences returns, Harmonia Hotels Group will be here to welcome you with warmth. When you next check-in with us, you will notice certain changes in our procedures to ensure your safety and comfort, including the implementation of our “New Normality Programme”.

This has been designed to ensure that you remain well taken care of and still receive the service excellence that you have come to expect from Harmonia Hotels Group. While we adapt to this new situation, our colleagues continue to surprise and delight our guests with service that truly comes from the heart.

In the meantime, I would like to thank you for being our guest and we look forward to welcoming you again soon.

Muhamed Kurmemi

CEO
Harmonia Hotels Group

Full details of our enhanced Fire, Life, Health and Safety standards and our cancellation policies can be found here:

Harmonia Hotels’ Group “New Normality” Health and Safety Programme

In response to the current COVID-19 pandemic, Harmonia Hotels Group has implemented an additional “New Normality” programme of stringent protocols to further safeguard the comfort, health and safety of guests and employees.

The Group’s existing high standards of health and hygiene have been enhanced at every hotel, and each property remains alert to advice from health experts and government authorities, adapting best practices accordingly.

In every department there are detailed operating procedures, manuals and training programmes that are adapted and implemented according to each individual property.

“NEW NORMALITY” INITIATIVES

Pre Arrival

  • Prior to arrival, guests will be asked if they would like to discuss personal preferences on service levels and interaction with colleagues

Arrival

  • Health declaration forms required on arrival as appropriate to each destination.
  • Temperature checks are underway for all guests and colleagues, as well as standard protocols for handling temperature detections of 37.5 degrees Celsius and above
  • Harmonia Hotels Group offers“New Normality” personal protective equipment (PPE) for all guests to use during their stay, which include face masks, disinfectant hand sanitisers and disposable gloves
  • Appropriate personal protective equipment is worn by all colleagues throughout the hotel
  • Enhanced health and safety training measures have been put in place for all colleagues, including the correct procedures for wearing PPE equipment, social distancing awareness and case notification protocols

Hotel & Guest Rooms

  • Preventive measures have been distributed to all suppliers and contractors
  • Significant increases in regular disinfection is conducted across all hotel areas
  • Increased cleaning in place of air handling and fan coil units as well as regular maintenance and filter changes
  • Increased cleaning in place of all hard surfaces throughout hotel public areas and in guest rooms – focusing on frequently used elements such as door handles and lift buttons
  • Increased anti-viral disinfection measures in place for all in room soft furnishings and surfaces e.g. telephones, bedside buttons and ornaments
  • Bedding and linen changed and washed at sufficiently high temperatures to ensure sterilization
  • Laundry, bedding and linens washed at sufficiently high temperatures to ensure sterilisation
  • Table distancing measures in dining outlets to ensure alignment with local requirements
  • Increased use of anti-viral disinfection measures in place across all facilities